Refund policy
Last updated: June 15, 2026
This store is operated by Umbr AB (trading as Lionparts EU).
If you are a consumer within the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason, in accordance with applicable consumer protection laws.
To exercise your right of withdrawal, you must notify us within this period by contacting contact@lionparts-europe.com, or, where available, by requesting a return through your customer account: Customer account.
The withdrawal period is considered met if you send your notification before the 14-day period has expired.
Once withdrawal has been communicated, you must return the goods without undue delay and no later than 14 days from the date you informed us of your decision.
Return rules summary:
- Returns are accepted within 14 days of delivery
- The customer is responsible for return shipping
- No restocking fee
- No final sale items, except where an item is excluded from return under applicable law
Returned items must be unused, uninstalled, unmodified, and returned in their original condition and packaging, including all accessories, documentation, labels, hardware, protective materials, and any other components supplied with the product.
You are responsible for checking the goods upon delivery and before installation or use. If a product appears damaged, incorrect, incomplete, or defective, do not install or use it. Contact us before taking any further action.
You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and function of the goods.
We reserve the right to apply deductions to the refund amount if returned items show signs of installation, use, modification, damage, missing components, missing packaging, or handling beyond what is permitted by law.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged upon delivery, or incorrectly supplied by us. We recommend using a trackable shipping method, as you are responsible for the goods until they are received by us.
We may withhold reimbursement until we have received the returned goods or you have provided sufficient proof of return shipment, whichever occurs first.
The following items may be excluded from return where permitted by applicable law:
- Products made to order, customized, or otherwise clearly personalized
- Products that have been installed, used, modified, damaged, or are incomplete
- Items not returned in their original condition, including missing packaging, accessories, documentation, labels, hardware, protective materials, or other supplied components
If a product is defective, damaged in transit, incorrect, or incomplete, you must notify us without undue delay after delivery and before installation or use. We may ask for photos, video, packaging documentation, vehicle information, installation details, or other relevant information needed to assess the issue.
We are not responsible for damage caused by incorrect installation, incorrect use, modification, accident damage, impact damage, misuse, negligence, lack of maintenance, normal wear and tear, use outside the product’s intended purpose, or continued use after a fault or damage should have been noticed.
Products returned as defective are subject to inspection and testing. If no defect is found, or if the issue is found to be outside our responsibility, the claim may be rejected and the customer may be responsible for return shipping costs.
All returned items are subject to inspection upon arrival. Approved refunds will be issued to the original payment method within a reasonable timeframe after inspection.
Original shipping costs are refundable only where required by law. If you selected a more expensive shipping method than our standard delivery option, any additional shipping cost may not be refunded.
Nothing in this policy limits any mandatory statutory rights you may have under applicable consumer protection laws.
